Refund policy

7-Day Return Window — Return requests must be placed within 7 days of product delivery.

Eligibility — The item must be unused, unwashed, and in its original packaging with all tags and invoice intact.

Refund Timeline — The refund will be processed to the original payment method within 5-7 business days after the return is received.

Damaged/Defective Items: If you receive a damaged or wrong item, please report it within 48 hours of delivery with clear unboxing photos/videos.

Non-Returnable Items

  • Personal hygiene products, innerwear, and customized items are non-returnable due to health and hygiene standards.

  • Items damaged due to customer misuse or improper handling.

How to Request a Return

  • Contact our support team via Email at support@hensury.com or WhatsApp at +91 9877591003 with your Order ID and photos/videos of the item.

 Refund Process & Timeline

  • Prepaid Orders: Refunds will be credited to your original payment method within 5-7 business days after the returned product passes quality inspection.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be transferred via UPI or Direct Bank Transfer once you share your bank details with our team.